Processing complaints

Any individual who feels he has been subjected to unjust treatment by any of the EOS services may lodge a complaint with the EOS Committee. The Committee will investigate all complaints that fall under its area of oversight.

It is important that the background and details of the complaint be as specific and comprehensive as possible. Your full name, address and Social security number / birth date must be included.

You may contact the Committee Secretariat to schedule a meeting on Committee premises, asking their help in formulating a complaint and/or provide additional information on a matter already presented to the Committee. Under normal circumstances, 30 minutes are set aside for such meetings. You may also send an e-mail to or call 23 31 09 30.
No sensitive or confidential information should be sent by e-mail.

There is no time limit on lodging a complaint with the EOS Committee. However, the Committee is cautious of investigating complaints that concern matters dating back some time, unless the matter is presumed to have some current significance for the complainant, and it has been difficult to lodge a complaint at an earlier date.

Whenever the Committee receives a complaint, the Secretariat will, within three weeks, provide the complainant with a preliminary response and present the complaint to the Committee, which will decide whether or not to investigate. The complainant will be informed of the Committee's decision. Complaints are investigated in the service(s) against which they are directed. Investigations are three-pronged; they are carried out partly in writing, partly by inspection interviews, and partly by searching archives and registers. Complaints lodged with the Committee are dealt with in confidence, but when a complaint is investigated, the service concerned is notified. The Committee is not authorized to order the services to take specific action on a matter, but the Committee may express its opinion and make recommendations to the services, such as recommending that the matter be reconsidered. If the investigation of a complaint reveals grounds for criticism, this is indicated in a written statement to the service concerned. In such cases, the Committee may also ask the service in question to remedy the situation.

Statements made to complainants shall be as comprehensive as possible without releasing classified information. One should be aware that the Committee's regulatory framework in terms of complaints against PST as a rule only allows the Committee to state whether or not the complaint revealed grounds for criticism. Information about whether or not a person has been subject to surveillance activities is regarded as classified information. The Committee is thus not permitted to inform a complainant of whether or not he has been - or has not been - subject to registration or surveillance. However, in cases where grounds for criticism are revealed, the Committee will recommend that the service in question declassify the information, so that a more comprehensive statement can be made.